Terms of Purchase

These purchasing conditions are compiled in accordance with the provisions of the Electronic Commerce Act (Official Gazette No. 173/03, 67/08, 36/09, 130/11 and 30/14), Consumer Protection Act (Official Gazette No. 41/144, 110/15) and the Mandatory Obligations Act (Official Gazette No. 35/05, 41/08, 125/11, 78/145), and constitute a prior notification within the meaning of Article 57 of the Consumer Protection Act (Official Gazette No. 41/14 , 110/15).

The online store https://duh-u-boci.com is owned by the company Duh u boci doo from Zagreb, HR10119, Kutnjački put 8, OIB: 56769884745 which through it sells products and services.

All materials found on the website https://duh-u-boci.com are intellectual property of the company Duh u boci doo and can be used only with the express permission of the copyright owner, trademark and / or design right holder. Duh u boci doo makes use of the services and contents of the website as regulated by these General Terms of Purchase.

Seller

DUH U BOCI doo
Address: Kutnjački put 8, 10119 Zagreb, Croatia, EU
e-mail: [email protected]
OIB: 56769884745
Court Register: Commercial Court in Zagreb, registered under MBS: 081134349
Tel: +385 91 6393333

Customer

Buyer is any person who commits to legal transaction or acts on the market outside his trade, business, craft or professional activity and accepts the general terms of business of DUH U BOCI doo (hereinafter: General Terms and Conditions).

Acceptance of the General Conditions is confirmed by the customer by ordering the product through an electronic (internet) store. Use of https://duh-u-boci.com website services and content is granted to adults and adults only. Parents and / or carers are required to take this into account, otherwise they have all the rights and obligations arising from such use, and DUH U BOCI doo is not responsible for any consequences of such use since it is prior to entering the https://duh-u-boci.com a clear and visually highlighted question “Do you have enough years to legally drink alcohol in your country?”

The law prohibits the sale of alcoholic beverages and other drinks containing alcohol to persons under the age of 18 .

Each buyer is obliged to submit a document proving his age on the supplier’s request.

General provisions

These General Terms are available to buyers at all times and can be saved, reused, and reproduced. The general terms and conditions regulate the relationship between the buyer and the seller in relation to the terms and conditions of the ordering of the product, the price of the products, the terms and conditions of payment, the liability for defects, the buyer’s right to a written objection to the seller’s products, the right to terminate the contract, the terms of delivery of the product, other data and other issues important for concluding a sales contract via electronic commerce.

The general terms and conditions of the internet store business form an integral part of each purchase agreement concluded between the seller and the buyer through this route. Customers are required to provide accurate, valid and complete personal information when completing the registration form.

Contrary to customer behavior, the seller authorizes the seller to deny the sale of the product.

The Seller is authorized, in accordance with its business policy, without the need for prior notice, to modify the content of the General Terms and Conditions, Product Sales, Retail Price and other information related to this Website. Amended Content of the General Terms and Conditions shall enter into force upon publication on this website.

Prices

The prices shown in our online store are retail, with VAT included and a fee of 0.50 HRK (refundable fee) when applicable.

Orders and Purchase Procedure

The purchase process starts with ordering the product through an electronic order form. Purchasing is done by selecting the product in the desired quantity, saving it to the shopping cart that shows the selected products at the individual and the total price. In the basket, the customer can increase the number of the same purchased product, delete or change the selected products.

After selecting all the desired products and after filling in all the required rubrics that are necessary for communication, sale and delivery, click on the link PLACE ORDER to confirm the order.

Products are deemed to be ordered and a contract concluded when a customer pays or confirms receipt of the offer.

Some products may be unavailable or sold out. If we are unable to deliver any of the products ordered or all the products ordered, we will contact you by e-mail and notify you of any possible later delivery terms and all other ordered products will be delivered. Upon receipt of such notice, the buyer must notify the seller by e-mail of whether the new delivery deadline for the undelivered products is accepted or of the withdrawal from the purchase.

Delivery of the product

We deliver products from our online store to the cities in the Republic of Croatia and certain EU countries.

The shipping cost is expressed in relation to the weight of the package and the shipping area rather than the number of products in your cart.

Material defects / Goods damaged in transport

Our products will be packed in such a way that they can not be damaged by common manipulation in transport.

The buyer is obliged to check for possible damages when picking up the product and immediately advise delivery worker who delivered the goods and refuse to accept the shipment where there are visible external damage.

In this case, the seller should be notified in order to arrange for a new delivery as soon as possible or to arrange for further action.

Single-sided termination of contract

The User may terminate the Contract within 14 (fourteen) days without giving any reasons. User is not entitled to one-sided termination of the Contract in the following cases::

  • if his service is fully fulfilled and fulfillment has commenced with his explicit prior consent and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the Contract if his service is fully fulfilled,
  • if the subject of the contract is sealed goods which, due to health or hygiene reasons, are not eligible for repayment and were cleared after delivery,
  • if the subject of the Contract is goods which because of its nature, after delivery, is inseparably mixed with other things,
  • if the subject of the contract is a product or service whose price is dependent on changes in the financial market that are outside the influence of the Seller and may arise during the term of the Customer’s right to unilateral termination of the contract,
  • if the subject of the contract is a product made by the Buyer’s specification or clearly conformed to the Customer,
  • if it is the subject of a contract for the supply of alcoholic beverages whose price is contracted at the time of the conclusion of the contract and delivery may only be effected after 30 days
  • if the price is dependent on market changes that are outside the influence of the Seller.

If more than half of the products are consumed when defective products are found.
In order for a user to exercise the right to unilaterally terminate the Contract, he / she must notify the company Duh u boci doo about its decision to terminate the Contract unilaterally before the expiration of the deadline and by an unambiguous statement sent by post (Duh u boci doo, Kutnjački put 8, 10 119, Zagreb); or by e-mail at [email protected], in which you will enter your name, surname, address, phone number, fax or e-mail address, and may also use the written form for unilateral termination of the contract.

Also, the Single Term Contract Agreement can be found at the following link HERE, the user can electronically fill out and send in which case the company Duh u boci doo shall without delay submit a receipt of the notification of the unilateral Termination of the Contract by e-mail.

The period of termination of the Contract is 14 (fourteen) days from the date when the user or third person designated by the user (who is not the carrier) the goods that are the subject of the Contract have been in possession off or in the case of service since the conclusion of the Contract.

The User is obliged to deliver the goods or send them to Duh u boci doo, Kutnjački put 8, 10119 Zagreb, without undue delay, and in any event no later than 14 (fourteen) days after the day Duh u boci doo, ie [email protected], made its decision for the unilateral termination of the Contract. The direct costs of reimbursement of the goods are borne by the user himself.

Please call our phone number +385994933049 or send us the email to [email protected] before the contract is terminated so that we can explaine the process of returning goods.

In accordance with Article 77, paragraph 5 of the Consumer Protection Act, the User shall be liable for any impairment of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and function of the goods. In case of damage to the original packaging, the amount of the refund will be reduced by the percentage of the equivalent value of the goods. In that case, the user will be informed of the amount for which the refund will be reduced.

Refund

In case that you have paid for the goods that we currently do not have on stock, we will refund the money within 24 hours. If needed, we will contact you if you want the rest of the order to be sent.

Images show bottles with batches that can be different from series (Batch no.) to be delivered to the buyer. We do not guarantee the delivery of batch numbers on images but once that we have available on our stock.

The difference in the product and batch image series supplied to the customer is not a reason for the return of the delivered product.

Consumers’ complaints

All possible complaints should be sent in writing or by e-mail to [email protected]

We will respond to all your comments or inquiries within 48 hours.

Address for submission of consumer objections: Duh u boci doo, Kutnjački put 8, 10119 Zagreb.

The buyer is obliged to check for possible damages when picking up the product and immediately advise the delivery worker who delivered the goods, ie refuse to accept the shipment where there are visible external damage. In this case, the seller should be notified in order to arrange for a new delivery as soon as possible or to arrange for further action.

Dispute resolution

Any dispute between the seller and the buyer will be resolved by agreement and by peaceful means. Special regulation of the European Union of 15.02.2016. EU-related internet purchase disputes will be possible through the ORS platform (ODR) that you can access through the Internet:

www.ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

The platform can be used by consumers and merchants, and the complaint can be filed in any of the 25 official EU languages.

Changes to the General Terms of Purchase

The Seller reserves the right to modify the General Terms, as well as any changes to the Website, its structure, services, or any content without prior notice to the Buyer. The modified terms will take effect at the time of publication on the page.

By using the online store https://duh-u-boci.com after the published changes it means that the buyer accepts all current General Terms of Purchase.

The Seller reserves the right to enter promotional postcards of any nature and / or links to the website while respecting the applicable legislation.